Hello,

Does anyone have any experience with one of these that could help me troubleshoot a problem - or know where I can find assistance with one.

I can call IBM, but I hate sitting on hold waiting for their techies...

The issue we're having is; whenever we insert a tape it loads it, goes to ready status, waits about 30 secs, then unloads it and ejects it...

Before someone says, have you ran a cleaner cartridge - Ultrium drives are self cleaning as every tape has a 'cleaner' portion on the beginning of the tape (Or so I've been told)...

Any help is appreciated, thanks -
RRP